Contact Us
Whether you've spotted something that needs updating, want to flag a casino you think we should look at, or have a question about how we put our rankings together, we'd like to hear from you. This page explains what Top Online Casinos can and can't help with, and the best way to get a useful reply.
What we can help with
- Corrections or updates to information on a casino review — bonus terms, payment methods, or licensing details that have changed
- Questions about how we assess and rank the operators featured on the site
- General feedback on the site, a review, or an article
- Partnership or media enquiries from licensed operators or industry publications
What we can't help with
Top Online Casinos is an independent review and comparison site. We do not operate any casino, hold any player funds, or process deposits and withdrawals. If your question relates to any of the following, it needs to go directly to the operator you play with, not to us:
- Account access, verification (KYC), or a locked or suspended account
- A specific deposit, withdrawal, or bonus that hasn't credited correctly
- Disputes over game outcomes, balances, or customer support responses from a casino
- Requests to close an account or self-exclude — this goes through the casino's own responsible gambling settings, or a national self-exclusion programme
Each casino listed on this site has its own customer support channel — usually live chat, email, or phone — and its own terms and conditions covering these situations. Our Terms and Conditions page explains where our role as an independent publisher ends.
If you're struggling with your gambling
If you're reaching out because gambling has stopped feeling like entertainment and started causing you stress, financial pressure, or worry, please don't wait on a reply from us — support is available right now through national and state-level services. Our Responsible Gambling page lists tools like deposit limits, time-outs, and self-exclusion programmes, along with where to find confidential help.
How our editorial process works
If you're writing in to ask why a particular operator appears where it does, here's the short version: our ratings are based on research into licensing, game selection, payment handling, bonus terms, and support quality. No casino pays for a better position on this list, and commission from affiliate partnerships — which does fund the site — never decides the ranking order. You can read more about the site's approach and independence on our About Us page.
Before you write in about a specific casino
To help us give you a useful answer, it's worth having a few details ready:
- The name of the casino from our list — for example Raging Bull, Ignition, or Ducky Luck
- Whether your question is about the review content itself, or about your own account or transaction with that operator
- Any relevant dates, since bonus terms and payment options can change over time
If your query turns out to be account-specific, we'll point you back to the operator's own support team rather than guess at an answer we're not positioned to give.
A note on eligibility
Top Online Casinos publishes information for adults of legal gambling age in states where online casino play is permitted. Availability of real-money casino games depends on your state's laws, and nothing on this site is an invitation to play where it isn't legally available. If you're contacting us with a question about whether online casino play is legal where you live, we can point you to general information, but the final word rests with your state's gaming regulator.